Self-verification link FAQ
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These questions have been put together to help you through the self-verification process. If you have any questions that aren't covered here, please email the person/company that sent you the link in the first instance.
Question | Answer |
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Which web browsers can I use? |
You can use all modern web browsers, Internet Explorer is not supported. We use cookies and Javascript on our site. They are necessary for the website to function properly and are not used for advertising or any other purpose. |
I use an iPhone, and it can't detect my camera. What do I do? |
Do the following on your iPhone:
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I use an Android phone, and it can't detect my camera or I accidentally rejected access to my camera. What do I do? |
If you are using Android 10 or below please do the following:
If you are using Android 11 or above please do the following:
You can also view an app's permissions in Android 11:
Depending on the browser you use, you may have to also enable access to the Cloudcheck site within the browser. Chrome is one such browser. In Chrome:
Similar to the above, another way of resolving this in Chrome is:
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Why am I getting an ERROR 103? |
The link has expired, please contact the person who sent you the link and ask them to send a new link. |
Why am I getting a message about my image not being sharp enough? |
We need good quality images to be able to accurately match your face to your ID document. For the best results, we need a good quality camera and decent lighting conditions around you. When taking pictures of your face, ensure that your face is around 50cm-75cm away from the camera. When taking pictures of your ID document, try to use your rear camera (select switch camera) as these are usually of better quality and give it a moment to focus. If your camera doesn't have automatic focus, then move the image/camera to a distance that shows a clear picture. Note: Some phones will not focus if the image is within 10cm. |
It won't accept my Face and Head image |
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